Please make sure you have read and understand the terms below:

1 If payment is made by a credit/debit card, we can only ship to the billing address of the card provided, and company policy does not allow us to ship to P.O. Boxes. Please keep this in mind when placing your order. If you would like to have your products shipped to an address other than the billing address of your card, payment must be made by Western Union, money order, business check, wire transfer, or direct deposit.

2 Product ETAs are approximate and subject to change. Due to fluctuations in our manufacturing process, production can vary from ETAs given. Shipping quotes are also subject to change. Any cost quoted for shipping and handling is valid for 7 days after it has been generated. After this point, another quote will have to be obtained, and may cost more than the original quote. We have no control over this. In the unlikely event that the cost of shipping increases substantially during the time spent on manufacturing, Sarona Design, Inc. reserves the right to charge the customer the additional cost after he/she has been notified of the change. If the shipping address is changed during manufacturing, the given quote is no longer valid, and a new one must be obtained. If the cost is substantially more than originally quoted, products will not be shipped until the difference is paid. Shipping addresses cannot be changed once the items have shipped. Products will not be modified prior to shipment under any circumstances, and do not ship with hardware.

3 Shipping & handling fees are non-refundable except in cases of shipper error or authorized cancellation. In case of returns, customers must return the product(s) at their own cost. Return shipping will be arranged by Sarona Design, Inc. but paid for by the customer. This is done so that, in case of a return, the customer will not have to pay a substantially larger rate to ship a product back to Sarona Design, Inc. than they originally paid to have it shipped to them. If an incorrect product has been shipped by mistake, we assume full responsibility for all shipping fees involved in returning the product to us and sending a replacement. The original amount charged for shipping & handling will not be refunded, but the customer will not be charged for shipment of the replacement. The correct product will be shipped once the incorrect one is returned. If the product(s) in question are not found to be faulty, or the products are not returned in their original condition, the customer agrees that he/she is liable for repair/shipping fees (see full Return Policy for further details).

4 If you receive a significantly damaged package or product(s), do not refuse it. Sign for the package as damaged, and note the damage on the copy of the freight bill or receipt. No claim will be paid unless signed for as “damaged” at time of delivery. Our policy is that, if a product is damaged in transit, it should be returned to us while we prepare and ship a replacement. There will be no reimbursement for damages from the carrier without the damaged merchandise in our possession. If you receive a damaged product, take pictures of the damage as well as the packaging it was sent in and send them to support@sarona.com. Once you have done so, please call us at (718)446-2350 and notify us of the damage IMMEDIATELY. Sarona Design, Inc. will contact the carrier to bring the damaged product back and file a claim.

5 We require that the shipping company verifies and confirms that the person accepting the package is the same person who has placed the order, and have them sign for the package(s) upon delivery. Products shipped to individual customers will require a direct signature. The person who ordered the package must be there to sign for it. Products shipped to businesses must be signed for by an employee. No shipments will be left at the door. Neither we nor the shipping company are liable for any lost or stolen packages after delivery has been made, and the shipment has been signed for.

6 In cases where a damaged package was not signed for as such, we are not responsible for any damaged products after you have signed and taken delivery of the shipment. You must file your claims with the shipping company directly. Sarona Design, Inc. will not handle claims in this case.

In the unlikely event that a carrier has left a damaged package in your absence, immediately contact Sarona Design, Inc. so that we may arrange for a damage claim to be filed.

7 You must contact Sarona Design, Inc. if any of the above occurs to prevent your account being charged shipping fees. If the customer fails to contact Sarona Design, Inc. regarding damaged, missing, or erroneous products within 5 business days of receipt of the package(s), Sarona Design, Inc. will not be responsible for the return/replacement of said product(s).

8 ***International Customers*** Shipping and handling for products being sent to individuals outside of the United States can be very expensive. Often times, the cost will exceed the cost of the product (especially with larger items). We have no control over this. However, it is possible to use a shipping forwarder in conjunction with us to obtain a better rate. Finding and arranging these forwarders are the sole responsibility of the customer. Sarona Design, Inc. will not be liable for any charges incurred by these companies. Sarona Design, Inc. must be notified of the full business name, address, phone number, email, and contact person at the forwarding company before quoting the customer for shipping and handling to the forwarder. Please note, declared product value will not be altered under any circumstances. This is illegal and can result in serious consequences. (See section 10 of Terms and Conditions page for more information on international orders)